Legal

Privacy Policy

Effective date: October 21, 2026

This Privacy Policy explains how Cloud Dream Homes PLLC (“Cloud Dream Homes,” “we,” “us”) collects, uses and shares information when you visit www.clouddreamhomes.com (the “Site”), chat with us, book a stay at a home we manage in Utah or Idaho, or ask about our management services. If you have questions, contact us at info@clouddreamhomes.com or 801-506-2551.

Information we collect

Information you give us

Forms. When you use our contact, group stay, guest suite, homeowner or agent forms, we collect what you enter. This can include your name, email, phone number, property details (such as location, bedrooms, bathrooms and sleeps), group dates and size, your role in a community and your message.
Discovery calls. When you schedule a call, we collect your name, email, chosen time and any notes you add.
Live chat. When you chat with us, we collect your name and email if you give them, the topic you pick, the page you were on and the messages you send. Our team reads and replies to these messages, and replies may be drafted or sent with the help of an AI assistant. Please do not share sensitive information, such as card numbers, in chat.
Bookings. When you book a stay, we collect your name, email, phone number, travel dates, number of guests, any coupon code, notes for us and your agreement to our policies and rental agreement. Card details are entered into a secure form provided by our payment partner. We do not store your full card number on our servers.
Guest verification. Before or during your stay, we or our verification partner may ask the person who booked to confirm identity, for example with a government ID image, a selfie or a background or watchlist check, and to confirm age. We use a third-party guest ID verification service for this. ID images are kept only by the verification service. We receive only the verification result. We use this to prevent fraud, parties and unauthorized stays, and to meet local rules.
Reservation lookup. When you use “Find my reservation,” we use your last name, stay dates and email or phone number to find your booking.

Information collected automatically

Cookies and similar tools. We and our service providers use cookies, pixels and browser storage to run the Site, remember things like whether your chat window was open, understand how visitors use the Site and measure our marketing. See “Cookies and your choices” below.
Device and usage data. This can include your IP address, browser type, device type, pages viewed, referring page and the date and time of your visit.

Information collected at the homes we manage

Noise and occupancy sensors. Some homes use noise and occupancy monitoring sensors, for example homes that share walls, ceilings or floors with neighbors. These sensors measure sound levels and estimated occupancy; they do not record audio or video. We may add them to any home.
Exterior cameras and smart locks. Some homes have exterior video doorbells or security cameras that may record entrances and outdoor areas. Any such devices are disclosed in the home’s listing. We never place cameras inside any home. Some homes also use smart locks that log when entry codes are used.

Information from others

If you book through a platform such as Airbnb, Vrbo or Booking.com, that platform shares booking details with us so we can host your stay.
Public property records and mailing list providers, for example to send information to homeowners about our management services.

How we use information

To answer your questions, chats and form requests.
To schedule and hold discovery calls.
To process bookings, payments, security deposits and damage claims, send confirmations and support your stay.
To verify guests, prevent fraud and enforce occupancy, noise and house rules.
To evaluate and provide management services for homeowners and communities.
To meet tax, licensing and other legal duties, such as collecting and remitting lodging taxes.
To send you updates and marketing, where allowed. You can opt out at any time.
To run, secure, fix and improve the Site.
To measure how our pages and campaigns perform.
To follow the law, enforce our terms and protect our guests, owners and business.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not use advertising pixels on the Site.

We share information only as needed for the purposes above:

Service providers. Companies that help us run our business, such as our website host and content system, our property management and guest messaging systems, our customer relationship and email tools (including our forms, chat and scheduling tools), guest verification providers, noise monitoring providers, cleaning and maintenance teams, our booking and payment partners and our analytics providers. They may use your information only to provide services to us.
Booking platforms. When your stay involves a platform such as Airbnb, Vrbo or Booking.com, we exchange booking information with that platform. That platform’s own privacy policy applies to information you give it.
Homeowners and communities. We share guest names, and stay dates as needed, with the owner of the home you book and with the HOA or community where the home is located.
Government agencies. We may report stay and tax information to state, county or city tax and licensing offices when the law requires it.
Search engines. We notify search engines (through a service called IndexNow) when our public pages change. This sends page addresses only, not personal information.
Legal and safety. When required by law, or to protect rights, property or safety.
Business transfers. If our business is sold, merged or reorganized, information may transfer to the new owner.

How long we keep information

We keep information for as long as we need it for the purposes above, including to meet legal, tax and accounting duties. In general, we keep booking and payment records for at least seven years for tax and accounting purposes, form and chat records for up to three years after our last contact with you, and ID verification data only as long as needed to verify your stay or as the verification service’s own retention rules allow. We keep noise and occupancy sensor data for up to one year, or longer if it is tied to an incident, claim or dispute. When we no longer need it, we delete it or remove details that identify you.

Security

We use reasonable safeguards to protect your information, such as encrypted connections (HTTPS) and limiting access to staff and providers who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a security breach affects your personal information, we will notify you and any required authorities as required by the laws of Utah, Idaho or other applicable states.

Children’s privacy

The Site is not meant for children under 13, and we do not knowingly collect their personal information online. Bookings must be made by an adult at least 21 years old. Children may stay in a home as part of an adult’s booking, but we collect their information only as the booking adult provides it (for example, guest counts). If you believe a child has given us information through the Site, contact us and we will delete it.

Marketing email and text messages

Email. Every marketing email includes an unsubscribe link and our mailing address. You can also email info@clouddreamhomes.com to opt out. We honor opt-out requests within 10 business days.
Text messages. We send texts only to numbers you give us. We send marketing texts, such as occasional deals and updates, only to people who give us express written consent. We keep a record of your consent, including when you gave it. Texts are sent from Cloud Dream Homes business phone numbers. Your consent is not a condition of any purchase or booking. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help, or contact us at info@clouddreamhomes.com or 801-506-2551. Carriers are not liable for delayed or undelivered messages. We do not sell, rent or share your mobile number or text message opt-in consent with third parties or affiliates for their marketing purposes.

We may still send you messages about your booking, your stay, your account or your request after you opt out of marketing.

Cookies and your choices

You can block or delete cookies in your browser settings. If you do, some parts of the Site, such as chat or checkout, may not work well. Many browsers also offer “Do Not Track” or Global Privacy Control settings. The Site does not currently respond differently to these signals. We use HubSpot analytics to understand how visitors use the Site, and HubSpot sets its own cookies for this. You can learn more in HubSpot’s cookie and privacy information at https://legal.hubspot.com/privacy-policy. HubSpot cookies (such as hubspotutk and __hstc) help us recognize return visits and connect form submissions to Site activity. To block them, change your browser’s cookie settings or use a private browsing window. We do not currently use a cookie banner.

Your rights

Depending on where you live, you may have the right to ask what personal information we hold about you, to correct it, to delete it, to get a copy of it or to opt out of certain uses. Some state privacy laws, such as the Utah Consumer Privacy Act, apply only to larger businesses, but we will consider any request no matter where you live. To make a request, email info@clouddreamhomes.com or call 801-506-2551. We may need to confirm your identity before we act. We will respond within 45 days. We will not treat you differently for using these rights.

Links to other sites

The Site links to other sites, such as booking platforms, our Owner Portal and social media. Their own privacy policies apply when you use them.

Changes to this policy

We may update this policy from time to time. We will post the new version here and change the effective date above.

Contact us

Cloud Dream Homes PLLC 1347 Sir Barton Drive Kaysville, UT 84037 Email: info@clouddreamhomes.com Phone: 801-506-2551